Member Experience Specialist - Fitness Club Front Desk

Cambridge Fitness, LLC; Mentor (OH); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Free Black Card

Mentorship

Advancement opportunities

Leadership training

Health insurance

Job summary

Planet Fitness Careers is seeking a Team Member in Mentor, OH to create a positive member experience through superior customer service. You will greet members and guests, help with sign-ups, tours, and inquiries, while maintaining a clean, welcoming club environment and handling daily front-desk tasks.

The role emphasizes a friendly, energetic attitude, reliability, and strong communication with members and staff to support a best-in-class fitness experience.

Qualifications

• Customer service background preferred or required.
• Basic computer proficiency/typing skills.
• Interest in fitness and health to support member experience.
• Upbeat and positive attitude.
• Punctuality and reliability.
• Strong customer service and interpersonal skills.
• Active listening and problem-solving abilities.
• Diplomacy in interactions and professional language.

Responsibilities

• Greet members, prospective members and guests and provide exceptional service.
• Maintain the club’s neatness and cleanliness.
• Handle front desk activities: answer phones, assist callers and questions.
• Check members into the system and sign up new members.
• Give tours to prospective members and discuss membership options.
• Update member accounts as needed and resolve questions promptly.

Skills

Customer service

Computer literacy

Communication

Punctuality

Positive attitude

Listening

Diplomacy

Education

High School diploma or GED

Job description

Planet Fitness Careers is seeking a Team Member in Mentor, OH to create a positive member experience through superior customer service. You will greet members and guests, help with sign-ups, tours, and inquiries, while maintaining a clean, welcoming club environment and handling daily front-desk tasks.

The role emphasizes a friendly, energetic attitude, reliability, and strong communication with members and staff to support a best-in-class fitness experience.