Member Experience Specialist

Planet Fitness; Mayfield Heights (OH); Presencial; USD 17.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free black card membership

Mentorship

Opportunities for advancement

Ongoing leadership training

Full time employee health insurance

Descripción de la vacante

Planet Fitness is hiring a Team Member in Mayfield Heights, OH. You will create a positive member experience with superior service to members, guests and prospective members.

The role includes greeting customers, managing front desk tasks, signing up new members and giving tours, while maintaining a clean, welcoming club environment. The company emphasizes a fun, supportive culture and opportunities for advancement.

Formación

• Customer service background preferred.
• Basic computer proficiency required.
• Passion for fitness and health.
• Upbeat and positive attitude; reliable and punctual.
• Exceptional customer service skills; professional and friendly with members and coworkers.
• Strong listening skills and ability to empathize and solve problems.
• Diplomacy in all interactions and appropriate language.
• Must be 18 years or older; HS diploma or equivalent required.

Responsabilidades

• Greet members, prospective members and guests with exceptional service.
• Handle front desk duties: answer phones, assist callers, check-in members, sign up new members, give tours.
• Update member accounts as needed.
• Respond to questions and concerns promptly; escalate to management when needed.
• Help maintain club cleanliness and overall tidiness.

Conocimientos

Customer service

Basic computer proficiency

Passion for fitness

Upbeat attitude

Punctuality

Exceptional service

Active listening

Diplomacy

Educación

High School diploma/GED

Descripción del empleo

Planet Fitness is hiring a Team Member in Mayfield Heights, OH. You will create a positive member experience with superior service to members, guests and prospective members.

The role includes greeting customers, managing front desk tasks, signing up new members and giving tours, while maintaining a clean, welcoming club environment. The company emphasizes a fun, supportive culture and opportunities for advancement.