Front Desk & Member Experience Specialist

Planet Fitness; Mentor (OH); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Free uniforms

Paid time off

Employee discounts

Flexible schedule

Free food & snacks

Free black card membership

Mentorship

Opportunities for advancement

Ongoing leadership training

Full time employee health insurance

Job summary

Planet Fitness in Mentor, OH is hiring a Team Member to deliver a positive member experience at the front desk and throughout the club. You’ll greet members, assist with sign-ups, tours, and daily check-ins while upholding a clean, welcoming environment.

This role emphasizes strong customer service, reliability, and a passion for fitness. Training and benefits support growth, with flexible scheduling and opportunities to advance within the gym.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and coworkers.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions and maintain professional language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Maintain the neatness and cleanliness of the club.
• Handle front desk activities: answer phones, check members in, sign-up new members, give tours.
• Facilitate updates to member accounts.
• Respond to member questions and concerns promptly and escalate to management when needed.

Skills

Customer service

Communication

Computer skills

Teamwork

Education

High School diploma/GED

Job description

Planet Fitness in Mentor, OH is hiring a Team Member to deliver a positive member experience at the front desk and throughout the club. You’ll greet members, assist with sign-ups, tours, and daily check-ins while upholding a clean, welcoming environment.

This role emphasizes strong customer service, reliability, and a passion for fitness. Training and benefits support growth, with flexible scheduling and opportunities to advance within the gym.