Member Experience Specialist (Front Desk)

Planet Fitness; Lima (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free black card

Audible access

Advancement opportunities

Leadership training

Health insurance

Staff lunch

Personal finance class

401K match

Job summary

Planet Fitness in Lima, OH is looking for a Team Member to create a positive member experience by delivering friendly, high-quality service at the front desk. You will greet guests, sign up new members, and provide tours while helping keep the club neat and welcoming.

This role supports a fun fitness culture with opportunities for advancement and ongoing leadership training. A customer-service mindset and reliability are essential for success in this position.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability a must.
• Exceptional customer service skills; positive interactions with members and coworkers.
• Strong listening ability with empathy and problem solving.
• Diplomacy in all interactions and appropriate language.

Responsibilities

• Greet members, prospective members and guests with exceptional service.
• Answer phones, check members in, sign-ups, and tours.
• Update member accounts as needed.
• Respond to questions and concerns promptly and professionally; escalate when necessary.
• Assist in maintaining club cleanliness and presentation.

Skills

Customer service

Basic computer

Positive attitude

Punctuality

Active listening

Diplomacy

Tools

Front desk software

Job description

Planet Fitness in Lima, OH is looking for a Team Member to create a positive member experience by delivering friendly, high-quality service at the front desk. You will greet guests, sign up new members, and provide tours while helping keep the club neat and welcoming.

This role supports a fun fitness culture with opportunities for advancement and ongoing leadership training. A customer-service mindset and reliability are essential for success in this position.