Member Experience Specialist - Fitness Club

Flynn Group; Clovis (CA); Hybrid; USD 23,000 - 26,000; Full time

Job summary

Flynn Fitness, part of Flynn Group, is seeking a Member Services Representative to deliver a superior level of customer service to Planet Fitness members, guests, and prospective members in a busy club environment. You will greet members, handle inquiries, check in guests, and guide tours with a warm, professional demeanor.

This full-time, on-site role in Clovis, CA offers competitive hourly pay. You will work in a welcoming, judgement-free fitness environment and help maintain a clean,

Qualifications

• Customer service experience preferred.
• Basic computer proficiency.
• Punctuality and reliability.
• Strong communication skills.
• Ability to work well in a team environment.
• Willingness to learn and adapt.
• Problem-solving mindset.
• Ability to follow instructions and complete tasks independently.

Responsibilities

• Greet members and guests, always providing exceptional customer service.
• Answer phones courteously and assist callers with a variety of questions.
• Check members in and provide club tours to prospective members.
• Communicate updates and events to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Conduct beverage or merchandise purchases on the point-of-sale system.
• Utilize POS system to assist with new memberships and existing membership questions.
• Go above and beyond to keep the front desk area and lobby clean and orderly.
• Regular cleaning and upkeep of the facility, including exercise equipment, amenities, windows, mirrors, trash removal, and re-racking weights.
• Support team operations by adapting to new policies, procedures, and systems, and completing required company training as assigned.
• Frequent restroom/locker room cleaning and stocking.
• Complete company assigned trainings and additional learning as directed.

Skills

Customer Service experience

Basic computer proficiency

Consistent punctuality

Strong communication skills

Team environment

Willingness to learn

Problem-solving mindset

Follow instructions independently

Job description

Flynn Fitness, part of Flynn Group, is seeking a Member Services Representative to deliver a superior level of customer service to Planet Fitness members, guests, and prospective members in a busy club environment. You will greet members, handle inquiries, check in guests, and guide tours with a warm, professional demeanor.

This full-time, on-site role in Clovis, CA offers competitive hourly pay. You will work in a welcoming, judgement-free fitness environment and help maintain a clean,