Front Desk & Member Experience Specialist

Flynn Group; Miami (FL); Hybrid; USD 17.000 - 25.000; Vollzeit

Zusammenfassung

Flynn Fitness within Flynn Group is seeking a friendly Member Services Representative to join Planet Fitness teams, delivering a high-level, judgement-free member experience. You will greet members and guests, assist with tours, answer questions, and handle POS transactions in a busy fitness setting.

Responsibilities include front desk duties, maintaining a clean lobby, coordinating updates, and supporting team with policies and training.

Qualifikationen

• Customer service experience preferred.
• Basic computer proficiency and strong attention to detail.
• Consistent punctuality and reliability.
• Strong communication skills.
• Ability to work well in a team environment.
• Willingness to learn and adapt.
• Problem-solving mindset.
• Ability to follow instructions and complete tasks independently.

Aufgaben

• Greet members and guests, always providing exceptional customer service.
• Answer phones courteously and assist callers with a variety of questions.
• Check members in and provide club tours to prospective members.
• Communicate updates and events to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Conduct beverage or merchandise purchases on the POS system.
• Utilize POS system to assist with new memberships and existing membership questions.
• Go above and beyond to keep the front desk area and lobby clean and orderly.
• Regular cleaning and upkeep of the facility, including exercise equipment, amenities, windows, mirrors, trash removal, and re-racking weights.
• Support team operations by adapting to new policies, procedures, and systems, and completing required company training as assigned.
• Frequent restroom/locker room cleaning and stocking.
• Complete company assigned trainings and additional learning as directed.

Kenntnisse

Customer service

POS familiarity

Punctuality

Communication

Team player

Adaptability

Problem solving

Independent work

Tools

POS system

Jobbeschreibung

Flynn Fitness within Flynn Group is seeking a friendly Member Services Representative to join Planet Fitness teams, delivering a high-level, judgement-free member experience. You will greet members and guests, assist with tours, answer questions, and handle POS transactions in a busy fitness setting.

Responsibilities include front desk duties, maintaining a clean lobby, coordinating updates, and supporting team with policies and training.