Member Experience Specialist

Flynn Group; Fresno (CA); Hybrid; USD 23,000 - 26,000; Full time

Job summary

Flynn Fitness, part of Flynn Group, operates Planet Fitness locations and emphasizes a welcoming, judgement-free environment. We are looking for a Member Services Representative to deliver exceptional service to members, guests and potential members at our Fresno club.

You will greet and check-in, answer phones, give tours, process sign-ups on POS, keep the front desk area clean, and support the team with policies and training.

Qualifications

• Customer service experience preferred.
• Basic computer proficiency and strong attention to detail.
• Consistent punctuality and reliability.
• Strong communication skills and teamwork.
• Willingness to learn and adapt to policy changes.
• Problem-solving mindset and ability to work independently.

Responsibilities

• Greet members and guests, provide exceptional customer service.
• Answer phones and assist callers with questions.
• Check members in and provide club tours to prospective members.
• Communicate updates and events to members and guests.
• Respond to member questions and concerns professionally.
• Process beverage or merchandise purchases on the POS system.
• Utilize POS system to assist with new memberships and questions.
• Maintain a clean and orderly front desk and lobby.
• Regular cleaning and upkeep of facility and equipment as needed.
• Support team operations by adapting to new policies and trainings.
• Frequent restroom/locker room cleaning and stocking.

Skills

Customer service experience

Basic computer proficiency

Punctuality

Strong communication

Team player

Willingness to learn

Problem-solving

Follow instructions

Job description

Flynn Fitness, part of Flynn Group, operates Planet Fitness locations and emphasizes a welcoming, judgement-free environment. We are looking for a Member Services Representative to deliver exceptional service to members, guests and potential members at our Fresno club.

You will greet and check-in, answer phones, give tours, process sign-ups on POS, keep the front desk area clean, and support the team with policies and training.