Member Services Associate – Front Desk & Guest Experience

Flynn Group; Fort Lauderdale (FL); Hybrid; USD 17,000 - 21,000; Full time

Job summary

Flynn Fitness, part of Flynn Group, seeks a Member Services Representative to deliver a superior customer experience to Planet Fitness members and guests. You will greet visitors, check in members, lead club tours, answer questions, and promote a welcoming, judgment-free environment.

This front-desk role requires strong communication, reliability, and the ability to work well in a team. You’ll handle phones, POS transactions, facility upkeep, and participate in company trainings to support

Qualifications

• Customer service experience preferred.
• Basic computer proficiency and strong attention to detail.
• Consistent punctuality and reliability.
• Strong communication skills.
• Ability to work well in a team environment.
• Willingness to learn and adapt.
• Problem-solving mindset.
• Ability to follow instructions and complete tasks independently.

Responsibilities

• Greet members and guests, always providing exceptional customer service.
• Answer phones courteously and assist callers with a variety of questions.
• Check members in and provide club tours to prospective members.
• Communicate updates and events to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Conduct beverage or merchandise purchases on the point-of-sale system.
• Utilize POS system to assist with new memberships and existing membership questions.
• Go above and beyond to keep the front desk area and lobby clean and orderly.
• Regular cleaning and upkeep of the facility, including exercise equipment, amenities, windows, mirrors, trash removal, and re-racking weights.
• Support team operations by adapting to new policies, procedures, and systems, and completing required company training as assigned.
• Frequent restroom/locker room cleaning and stocking.
• Complete company assigned trainings and additional learning as directed.

Skills

Customer Service

Computer literacy

Punctuality

Communication

Teamwork

Willingness to learn

Problem-solving

Follow instructions

Job description

Flynn Fitness, part of Flynn Group, seeks a Member Services Representative to deliver a superior customer experience to Planet Fitness members and guests. You will greet visitors, check in members, lead club tours, answer questions, and promote a welcoming, judgment-free environment.

This front-desk role requires strong communication, reliability, and the ability to work well in a team. You’ll handle phones, POS transactions, facility upkeep, and participate in company trainings to support