Member Experience Specialist (Fitness Club)

Planet Fitness - Eclipse Fitness Group; Carrollton (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading fitness organization in Georgia is seeking a Member Services Representative to ensure a positive member experience by providing superior customer service. Responsibilities include greeting members, handling front desk activities, and responding to inquiries. The ideal candidate will have a customer service background, a passion for fitness, and strong communication skills. This role requires being 18 years or older and offers a dynamic work environment.

Qualifications

• Exceptional customer service skills to interact positively with members and co-workers.
• Must be 18 years of age or older.
• Punctuality and reliability is a must.

Responsibilities

• Greet and provide exceptional customer service to members and guests.
• Assist with front desk activities including answering phones and checking members in.
• Respond to member questions and escalate issues when necessary.

Skills

Customer service background

Basic computer proficiency

Passion for fitness and health

Positive attitude

Strong listening skills

Problem-solving ability

Education

High School diploma/GED equivalent

Job description

A leading fitness organization in Georgia is seeking a Member Services Representative to ensure a positive member experience by providing superior customer service. Responsibilities include greeting members, handling front desk activities, and responding to inquiries. The ideal candidate will have a customer service background, a passion for fitness, and strong communication skills. This role requires being 18 years or older and offers a dynamic work environment.