Member Experience Specialist - Desk (Judgement Free Zone)

Planet Fitness; Montpelier (VT); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Vacation Time

Holiday Pay

Black Card Membership

401(k) Plan

Flexible Spending Accounts

Tuition Reimbursement

Employee Discounts

Job summary

Planet Fitness is seeking a Front Desk Associate to deliver a superior member experience in a welcoming Judgement Free Zone environment. You will greet guests, assist with check-ins, and uphold club policies while supporting new and existing members in their fitness journeys.

The position includes answering inquiries, handling memberships, processing sign-ups, tours, and retail transactions, plus maintaining cleanliness and safety throughout the club. A supportive team environment is provided.

Qualifications

• 6-12 months of experience in a customer service environment is preferred.
• Must be 18 years of age or older
• Willing to become CPR/AED Certified (Training provided by Planet Fitness)
• Basic computer proficiency

Responsibilities

• Greet members/guests as they enter and exit the club; assist with check-in.
• Promote the Judgement Free Zone by connecting with members and offering support on the club floor.
• Resolve member concerns and escalate to a Manager as needed.
• Answer phones in a friendly manner and assist callers with inquiries.
• Perform membership-related functions such as sign-ups and updates; cancellations and transfers.
• Conduct tours with prospective members and assess their needs.
• Process retail transactions and help drive sales goals.
• Regularly clean and sanitize exercise equipment and spa areas.
• Keep restrooms clean, stocked, and organized; follow cleaning schedules.
• Walk club areas to identify safety/policy issues and address them.
• Address maintenance and facility concerns promptly.

Skills

Customer service

Job description

Planet Fitness is seeking a Front Desk Associate to deliver a superior member experience in a welcoming Judgement Free Zone environment. You will greet guests, assist with check-ins, and uphold club policies while supporting new and existing members in their fitness journeys.

The position includes answering inquiries, handling memberships, processing sign-ups, tours, and retail transactions, plus maintaining cleanliness and safety throughout the club. A supportive team environment is provided.