Front Desk & Member Experience Specialist

Right at Home Northern Virginia; Sumter (SC); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Career advancement opportunities

Weekly pay

Monthly bonus opportunities

Black Card membership, employee perks,

Rewards and discounts

Paid breaks

Paid time off

401(k) & Roth Retirement savings plan

Engaging team-building competitions

Job summary

Planet Fitness is seeking a Member Services Representative to deliver a superior customer experience for members, guests, and prospective members in our club. You will greet visitors, assist with inquiries, and help manage memberships while upholding the Judgement Free Zone ethos.

The role requires a friendly, reliable team member with strong listening and communication skills, ready to support fitness journeys and uphold club policies in a fast-paced environment.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Must be 18 years of age or older.

Responsibilities

• Greet members/guests at entry and assist with questions.
• Promote our Judgement Free Zone by engaging on the club floor and offering support.
• Resolve member concerns and escalate to a Manager as needed.
• Answer phones in a friendly manner and assist callers with inquiries.
• Perform membership tasks: sign-ups, contact/billing information updates, cancellations, transfers.
• Conduct tours for prospective members to assess needs.
• Execute retail transactions and drive sales goals.
• Regularly clean and sanitize equipment and facilities.

Skills

Customer service

Computer skills

Fitness passion

Positive attitude

Punctuality

Communication

Empathy

Diplomacy

Age 18+

Job description

Planet Fitness is seeking a Member Services Representative to deliver a superior customer experience for members, guests, and prospective members in our club. You will greet visitors, assist with inquiries, and help manage memberships while upholding the Judgement Free Zone ethos.

The role requires a friendly, reliable team member with strong listening and communication skills, ready to support fitness journeys and uphold club policies in a fast-paced environment.