Front Desk Experience Champion – Member Wellness Advocate

Planet Fitness; Wilmington (DE); On-site; USD 26,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision insurance

Paid time off

Black Card membership

401(k) plan

Life insurance

FSAs

Tuition reimbursement

Job summary

Planet Fitness is hiring a Front Desk Associate to deliver a superior member experience in our Judgement Free Zone. You will greet guests, handle sign-ups, answer questions, and uphold club policies while promoting the PF brand on the club floor.

This role requires 6–12 months of customer service, being 18+, basic computer skills, and willingness to obtain CPR/AED certification. Training is provided.

Qualifications

• 6-12 months of experience in a customer service environment.
• Must be 18 years of age or older.
• Willing to become CPR/AED Certified (Training provided by Planet Fitness).
• Basic computer proficiency.

Responsibilities

• Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
• Help to promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
• Resolve member concerns and elevate to a Manager as needed.
• Answer phones in a friendly manner and assist callers with their inquiries.
• Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
• Perform prospective member calls and tours; assessing their membership needs.
• Execute retail transactions with accuracy and drive sales goals.
• Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.
• Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
• Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
• Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.).

Skills

Customer service

Communication

Punctuality

Education

High school diploma or equivalent

Job description

Planet Fitness is hiring a Front Desk Associate to deliver a superior member experience in our Judgement Free Zone. You will greet guests, handle sign-ups, answer questions, and uphold club policies while promoting the PF brand on the club floor.

This role requires 6–12 months of customer service, being 18+, basic computer skills, and willingness to obtain CPR/AED certification. Training is provided.