Member Experience Specialist - Concierge & Engagement

LTFMGTCO LTF Club Management Co; Scottsdale (AZ); On-site; USD 42,000 - 64,000; Full time

Job summary

Life Time Scottsdale is seeking a Membership Concierge II to act as the first point of contact for members and guests, delivering personalized service and promoting club programs. You will handle inquiries, assist with account changes, and support sales and retention efforts while maintaining a hospitality mindset to create extraordinary experiences.

The role requires strong multi-tasking and verbal communication skills in a fast-paced setting; a High School diploma is required, with a

Qualifications

• Candidate must multi-task and deliver high quality customer service.
• Comfortable in a fast-paced environment with ability to stand for extended periods.
• Excellent verbal communication and problem-solving abilities.
• Education: High School diploma or equivalent; additional hospitality education a plus.

Responsibilities

• Operates as first point of contact for members and guests entering resort.
• Exemplifies a hospitality mindset to build relationships with members and guests, creating extraordinary experiences.
• Receives inbound calls and conducts outbound outreach to support engagement and acquisition.
• Maintains updated knowledge of club programming, events, pricing, and policies.
• Assists members with account maintenance, changes, and transactions including payments for services and products.
• Serves as a key contact for new membership sales and member retention interactions.
• Engages in problem solving and service recovery for member questions and concerns.

Skills

Customer service

Verbal communication

Multi-tasking

Service recovery

Relationship building

Education

High School diploma or equivalent

Bachelor’s Degree in Hospitality

Job description

Life Time Scottsdale is seeking a Membership Concierge II to act as the first point of contact for members and guests, delivering personalized service and promoting club programs. You will handle inquiries, assist with account changes, and support sales and retention efforts while maintaining a hospitality mindset to create extraordinary experiences.

The role requires strong multi-tasking and verbal communication skills in a fast-paced setting; a High School diploma is required, with a