Member Experience Concierge II — Engagement & Retention

Life Time Inc.; Scottsdale (AZ); On-site; USD 35,000 - 50,000; Full time

Job summary

Life Time Inc. is seeking a Membership Concierge II to support member and guest engagement, account maintenance, and program insights at our Scottsdale resort. You will progress through hospitality certification levels and develop a personal succession plan aligned with professional goals.

You will act as a friendly ambassador, handling inquiries, educating guests on programs, and aiding in new membership sales and retention. This role emphasizes relationship building and service excellence.

Qualifications

• Must multi-task, deliver high quality customer service, service recovery and verbal communication.
• Comfortable in a fast-paced environment and able to stand for 4 hours.
• 1–2 years of customer service or sales experience required.
• Complete Retention Specialist Certification within 60 days of hire.
• Strong desire to serve others and communicate effectively.

Responsibilities

• Operates as first point of contact for members and guests entering resort.
• Exemplifies a hospitality mindset to build relationships and create extraordinary experiences.
• Receives inbound calls and conducts outbound outreach to support engagement and acquisition.
• Educates members on club programming, events, pricing and policies.
• Assists with account maintenance, changes and transactions including payments.
• Serves as a contact for new membership sales and retention interactions.
• Engages in problem solving and service recovery for member questions.

Skills

Customer service

Verbal communication

Multi-tasking

Service recovery

Relationship building

Phone outreach

Education

High School diploma

Bachelor’s Degree in Hospitality

Job description

Life Time Inc. is seeking a Membership Concierge II to support member and guest engagement, account maintenance, and program insights at our Scottsdale resort. You will progress through hospitality certification levels and develop a personal succession plan aligned with professional goals.

You will act as a friendly ambassador, handling inquiries, educating guests on programs, and aiding in new membership sales and retention. This role emphasizes relationship building and service excellence.