Member Experience Specialist II

Life Time, Inc.; Gilbert (AZ); On-site; USD 22,000 - 33,000; Full time

Job summary

Life Time, Inc. in Gilbert, AZ seeks a Membership Concierge II to greet members, manage accounts, promote programs, and drive engagement with exceptional service.

You will advance through hospitality certifications, assist with onboarding and retention, and educate members on events, pricing, and policies. HS diploma and 1–2 years in customer service or sales are required; Retention Specialist Certification within 60 days; a Bachelor's in Hospitality is preferred.

Qualifications

• High School diploma or equivalent.
• 1–2 years of customer service or sales experience.
• Complete Retention Specialist Certification within 60 days of hire.
• Bachelor’s Degree in Hospitality preferred.

Responsibilities

• Operates as first point of contact for members and guests entering resort.
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences.
• Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition.
• Maintains updated knowledge to educate members and guests of club programming, events, pricing, and policies.
• Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments.
• Serves as a key point of contact for new membership sales and member retention interactions.
• Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources

Skills

Multitasking

Customer service

Verbal communication

Service recovery

Fast-paced environment

Stand for 4 hours

Friendly demeanor

Education

High School Diploma

Bachelor’s Degree in Hospitality (preferred)

Retention Specialist Certification

Job description

Life Time, Inc. in Gilbert, AZ seeks a Membership Concierge II to greet members, manage accounts, promote programs, and drive engagement with exceptional service.

You will advance through hospitality certifications, assist with onboarding and retention, and educate members on events, pricing, and policies. HS diploma and 1–2 years in customer service or sales are required; Retention Specialist Certification within 60 days; a Bachelor's in Hospitality is preferred.