Guest Experience Concierge - Membership & Engagement Pro

Life Time, Inc.

Gilbert (AZ)

On-site

USD 22,000 - 33,000

Full time

9 days ago

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Life Time, Inc. is seeking a Membership Concierge II in Gilbert, AZ to serve as the first contact for members and guests, managing accounts, educating on programming, and assisting with memberships and payments.

The role emphasizes hospitality and proactive engagement to build relationships and deliver exceptional experiences. The position requires 1–2 years of customer service or sales experience, a high school diploma, and retention-focused certification within 60 days of hire, with a

Qualifications

High School graduate or equivalent.
Minimum of 1–2 years of experience in customer service or sales.
Complete Retention Specialist Certification within 60 days of hire.
Passion to serve others.
Effective communication skills.

Responsibilities

Operates as first point of contact for members and guests entering resort.
Educates members on club programming, events, pricing, and policies.
Assists members with account maintenance, changes and transactions including program, service, and product payments.
Serves as a key point of contact for new membership sales and member retention interactions.
Engages in problem solving and service recovery for member questions and concerns.