Member Experience Concierge II | Hospitality Certification

Life Time, Inc.; Phoenix (AZ); On-site; USD 40,000 - 52,000; Full time

Job summary

Life Time, Inc. in Phoenix is seeking a Membership Concierge II to support member accounts, service delivery, and engagement, with pathways for professional growth through hospitality certifications.

You will be the first point of contact, help with account maintenance, inform on programs, events, and pricing, and work toward increasing member satisfaction and retention.

This role emphasizes hospitality, strong communication, and a proactive approach to delivering extraordinary guest experiences.

Qualifications

• Must have strong customer service and sales experience.
• Able to multitask in a fast-paced hospitality environment.
• Excellent verbal communication and relationship-building skills.
• Willingness to learn and progress through hospitality certifications.
• Passion to serve others and contribute to an inclusive team.

Responsibilities

• Serve as first contact for members and guests entering the resort.
• Build relationships with members/guests, creating extraordinary experiences.
• Receive inbound calls and outreach to support engagement and acquisition.
• Educate members on club programming, events, pricing, and policies.
• Assist with account maintenance, changes, and transactions.
• Support new membership sales and member retention interactions.
• Resolve issues and service concerns using appropriate tools.

Skills

Customer service

Sales

Communication

Multitasking

Hospitality mindset

Education

High School diploma or equivalent

Job description

Life Time, Inc. in Phoenix is seeking a Membership Concierge II to support member accounts, service delivery, and engagement, with pathways for professional growth through hospitality certifications.

You will be the first point of contact, help with account maintenance, inform on programs, events, and pricing, and work toward increasing member satisfaction and retention.

This role emphasizes hospitality, strong communication, and a proactive approach to delivering extraordinary guest experiences.