Member Experience Specialist (Concierge II)

Life Time, Inc.; Flower Mound (TX); On-site; USD 32,000 - 44,000; Full time

Job summary

Life Time, Inc. is seeking a Membership Concierge II to serve as the primary contact for members and guests at the resort. You will handle account maintenance, educate on club programming, events, and pricing, and assist with new membership sales and retention efforts.

The role emphasizes hospitality, multi-tasking in a fast-paced environment, and delivering outstanding service. Candidates should have 1–2 years in customer service or sales and may pursue a Retention Specialist Certification

Qualifications

• High School graduate or equivalent.
• 1–2 years of customer service or sales experience.
• Complete Retention Specialist Certification within 60 days of hire.
• Stand comfortably for extended periods.
• Strong verbal communication and service-recovery skills.
• Able to thrive in a fast-paced environment.

Responsibilities

• Acts as first contact for members and guests entering the resort.
• Builds relationships to create extraordinary experiences.
• Manages inbound calls and outbound outreach for engagement.
• Educates members on programming, events, pricing, and policies.
• Assists with account maintenance and transactions including payments.
• Supports new membership sales and member retention interactions.
• Uses tools to resolve member questions and concerns.

Skills

Customer service

Sales

Verbal communication

Multi-tasking

Hospitality mindset

Education

High School diploma

Bachelor’s Degree in Hospitality

Job description

Life Time, Inc. is seeking a Membership Concierge II to serve as the primary contact for members and guests at the resort. You will handle account maintenance, educate on club programming, events, and pricing, and assist with new membership sales and retention efforts.

The role emphasizes hospitality, multi-tasking in a fast-paced environment, and delivering outstanding service. Candidates should have 1–2 years in customer service or sales and may pursue a Retention Specialist Certification