Member Experience Specialist - Banking & Services

UCCU; Vineyard (UT); On-site; USD 35,000 - 55,000; Full time

Job summary

UCCU in Vineyard, UT is seeking an MSR I to deliver exceptional member experiences across in-person and digital channels. You will open and maintain accounts, assist with online banking, and support branch technology while handling deposits, transfers, card services, and related account activities.

You will also build lasting member relationships, communicate clearly, and maintain accuracy in daily operations while following all policies and procedures.

Qualifications

• High school diploma or equivalent required.
• 1–3 years of related experience preferred.
• Strong communication and customer service skills.

Responsibilities

• Provide a wide range of banking services with accuracy and care.
• Open and maintain consumer auxiliary accounts and assist with online/mobile banking needs.
• Build long-term member relationships and promote Credit Union products.
• Balance cash drawer and perform audits, ensuring proper documentation.

Skills

Member service

Communication skills

Public relations

Education

High school diploma or equivalent

Job description

UCCU in Vineyard, UT is seeking an MSR I to deliver exceptional member experiences across in-person and digital channels. You will open and maintain accounts, assist with online banking, and support branch technology while handling deposits, transfers, card services, and related account activities.

You will also build lasting member relationships, communicate clearly, and maintain accuracy in daily operations while following all policies and procedures.