Member Experience Specialist - Banking & Services

UCCU; Orem (UT); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Competitive benefits

Annual incentive opportunity

Career growth opportunities

Job summary

UCCU in Orem, UT is hiring a Member Service Representative to deliver exceptional member experiences by handling accounts, deposits, and card services. You will assist with online banking, support branch technology, and maintain accuracy in daily transactions with a focus on integrity and service.

You will build long-term member relationships, explain products, and collaborate with colleagues to ensure efficient branch operations and compliance with policies.

Qualifications

• High school graduate or equivalent with 1–3 years in banking.
• Working knowledge of Credit Union accounts, loans, and regulatory requirements.
• Excellent member service, communication, and professional appearance.

Responsibilities

• Open and maintain consumer auxiliary accounts.
• Assist with online and mobile banking needs.
• Process deposits, withdrawals, and transfers.
• Balance cash drawer and complete audits.
• Support loan-servicing needs and payoffs.
• Build relationships through prompt, courteous service.
• Collaborate with branch staff to ensure smooth operations.

Skills

Member service

Communication

Public relations

Analytical

Detail oriented

Typing

Education

High school diploma or equivalent

Tools

Notary stamp

Job description

UCCU in Orem, UT is hiring a Member Service Representative to deliver exceptional member experiences by handling accounts, deposits, and card services. You will assist with online banking, support branch technology, and maintain accuracy in daily transactions with a focus on integrity and service.

You will build long-term member relationships, explain products, and collaborate with colleagues to ensure efficient branch operations and compliance with policies.