Member Experience Specialist

Love Where You Work; Taylorsville (UT); Sur place; USD 38 000 - 52 000; Plein temps

Résumé du poste

Utah Community Credit Union is seeking an MSR to deliver high-quality member service across in-person, phone, text, and email interactions. You will process a wide range of account services, support online and mobile banking, and help maintain branch operations with accuracy and professionalism.

The role emphasizes building relationships with new and existing members while adhering to policies, procedures, and regulatory requirements.

Qualifications

• Provides excellent member service and handles inquiries with professionalism.
• Strong communication and public relations skills are required.
• Able to learn and follow Credit Union policies, procedures, and regulatory requirements.

Responsabilités

• Provide member service and support with deposits, withdrawals, loan payments, and other account services.
• Assist with online/mobile banking and branch technology.
• Maintain accurate cash drawer and balance monies; complete audits and required documentation.
• Build long-term member relationships through courteous interactions and needs-based guidance.

Connaissances

Customer service

Communication

Public relations

Typing

Formation

High school diploma or equivalent

Description du poste

Utah Community Credit Union is seeking an MSR to deliver high-quality member service across in-person, phone, text, and email interactions. You will process a wide range of account services, support online and mobile banking, and help maintain branch operations with accuracy and professionalism.

The role emphasizes building relationships with new and existing members while adhering to policies, procedures, and regulatory requirements.