Member Experience & Services Specialist

Love Where You Work; Pleasant Grove (UT); On-site; USD 38,000 - 46,000; Full time

Job summary

Love Where You Work in Pleasant Grove, UT is seeking a friendly, detail-oriented Member Service Representative to deliver a high level of service and support for member banking needs. You will handle deposits, withdrawals, loan payments, and online banking support while maintaining accuracy and security.

You will also assist with fraud disputes, cross-sell Credit Union products, and provide timely, professional service to members.

Qualifications

• Excellent member service, communication, and public relations skills.
• Strong analytical and financial skills.
• Ability to operate computer applications and basic office equipment.

Responsibilities

• Process member service transactions and account/loan maintenance accurately.
• Cross-sell Credit Union products and services to meet member needs.
• Assist with online and mobile banking, fraud disputes, and various account services.

Skills

Excellent member service

Communication

Public relations

Analytical skills

Education

High school diploma or equivalent

Tools

Computer applications

Job description

Love Where You Work in Pleasant Grove, UT is seeking a friendly, detail-oriented Member Service Representative to deliver a high level of service and support for member banking needs. You will handle deposits, withdrawals, loan payments, and online banking support while maintaining accuracy and security.

You will also assist with fraud disputes, cross-sell Credit Union products, and provide timely, professional service to members.