Member Experience Specialist — Banking & Loans

Texas Dow Employees Credit Union; Garland (TX); On-site; USD 40,000 - 54,000; Full time

Job summary

Texas Dow Employees Credit Union seeks a Relationship Associate to deliver a memorable Member experience by processing deposits and withdrawals, opening and servicing deposits and loans, and scheduling Member appointments.

You will balance cash, support other teams as needed, and strive to provide world-class REAL service while promoting digital banking solutions and maintaining compliance with policies.

Qualifications

• Education: High School Diploma or equivalent required; additional training preferred.
• 1-3 years of customer service experience preferred.
• Strong interpersonal communication and detail orientation in a fast-paced environment.

Responsibilities

• Process teller transactions (deposits, withdrawals, loans) in lobby and drive-thru.
• Open, maintain and service deposit accounts and consumer loans.
• Cross-sell platform products and assist members with digital banking tools.

Skills

Customer service

Interpersonal communication

Attention to detail

Time management

Education

High School Diploma or equivalent

Tools

Ten-key calculator

Job description

Texas Dow Employees Credit Union seeks a Relationship Associate to deliver a memorable Member experience by processing deposits and withdrawals, opening and servicing deposits and loans, and scheduling Member appointments.

You will balance cash, support other teams as needed, and strive to provide world-class REAL service while promoting digital banking solutions and maintaining compliance with policies.