Member Experience Specialist - Banking & Loans

Texas Dow Employees Credit Union; Edna (TX); On-site; USD 32,000 - 44,000; Full time

Job summary

Texas Dow Employees Credit Union is seeking a dedicated Member Service role to cultivate strong relationships with members and deliver seamless banking experiences. You will handle deposit and loan processes, educate members on digital solutions, and provide expert support across multiple channels.

With 3+ years in member services or lending, you will confidently navigate complex account types and drive product recommendations while maintaining high service standards for the community in Texas.

Qualifications

• Strong interpersonal communication and courtesy, with accuracy in documentation.
• Ability to educate members on digital solutions and banking products.
• 3+ years in member services, banking, or lending with attention to detail.

Responsibilities

• Opens and maintains deposit accounts and handles complex account types.
• Completes loan and new account applications with attention to detail and funding.
• Cross-sells products and educates members on digital banking options.
• Troubleshoots member inquiries and resolves issues professionally.

Skills

Customer service

Cross-selling

Communication

Lending knowledge

Microsoft Office

Cash handling

Education

High School Diploma or equivalent

Tools

Ten-key calculator

Core banking systems

PC/keyboard

Job description

Texas Dow Employees Credit Union is seeking a dedicated Member Service role to cultivate strong relationships with members and deliver seamless banking experiences. You will handle deposit and loan processes, educate members on digital solutions, and provide expert support across multiple channels.

With 3+ years in member services or lending, you will confidently navigate complex account types and drive product recommendations while maintaining high service standards for the community in Texas.