Member Experience Pro: Banking & Lending Specialist

Texas Dow Employees Credit Union; Houston (TX); On-site; USD 270,000 - 330,000; Full time

Job summary

Texas Dow Employees Credit Union in Houston is seeking a Member Service Specialist to cultivate relationships with members through proactive outreach and consultative solutions. You will open and maintain deposit accounts, process complex loan requests, and advise members on digital banking tools.

Collaborating with a friendly team, you will cross-sell platform products, guide members through banking processes, and resolve inquiries promptly, delivering world-class service in a fast-paced

Qualifications

• High School Diploma or equivalent required.
• Experience in banking, loans, and new accounts preferred.
• Strong interpersonal communication and attention to detail.

Responsibilities

• Opens and maintains deposit accounts (savings, checking, CDs, specialty accounts).
• Completes loan and new account applications; funds loans and maintains accounts.
• Builds consumer loan packages with accuracy; handles complex loan types.

Skills

Customer service

Banking knowledge

Loans

Communication

Attention to detail

Sales

Multi-channel outreach

Education

High School Diploma

Job description

Texas Dow Employees Credit Union in Houston is seeking a Member Service Specialist to cultivate relationships with members through proactive outreach and consultative solutions. You will open and maintain deposit accounts, process complex loan requests, and advise members on digital banking tools.

Collaborating with a friendly team, you will cross-sell platform products, guide members through banking processes, and resolve inquiries promptly, delivering world-class service in a fast-paced