Senior Member Experience Specialist — Complex Banking

Texas Dow Employees Credit Union; Victoria (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Texas Dow Employees Credit Union in Victoria, TX seeks a proactive Member Service professional to cultivate and maintain relationships, handle complex accounts and loans, and educate members on digital solutions. You will troubleshoot inquiries and provide consultative recommendations to meet members' needs, with a focus on accuracy and a high level of service.

Ideal candidates will have 3+ years in member services or banking, strong attention to detail, effective communication, and the ability

Qualifications

• 3+ years of experience in member services, banking, or lending.
• High attention to detail when handling numbers and personal data.
• Ability to document and process steps accurately.
• Strong verbal and written communication skills.

Responsibilities

• Open and maintain deposit accounts including complex account types.
• Process loans and new accounts with accuracy.
• Cross-sell bank products and educate members on digital tools.
• Provide timely, friendly resolutions to member inquiries.
• Assist with complex issues and escalate as needed.

Skills

Customer service excellence

Interpersonal communication

Attention to detail

Time management

Education

High School Diploma or equivalent

Tools

Ten-key calculator

Job description

Texas Dow Employees Credit Union in Victoria, TX seeks a proactive Member Service professional to cultivate and maintain relationships, handle complex accounts and loans, and educate members on digital solutions. You will troubleshoot inquiries and provide consultative recommendations to meet members' needs, with a focus on accuracy and a high level of service.

Ideal candidates will have 3+ years in member services or banking, strong attention to detail, effective communication, and the ability