Member Experience Specialist

Planet Fitness; Woodland (CA); On-site; USD 23,000 - 24,000; Full time

Job summary

Planet Fitness in Woodland, CA is hiring a Member Services Representative to deliver superior customer service at the front desk. You will greet members and guests, answer questions, check in members, and help prospective members with tours and sign-ups, while maintaining a clean, welcoming club environment.

The role requires a positive attitude, reliability, and the ability to work well both independently and as part of a team in a fitness-focused setting.

Qualifications

• Must be 18 years of age or older.
• High School diploma or GED equivalent required.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.
• A positive, upbeat attitude and a passion for fitness and health!
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including: Answer phones and assist callers.
• Check members into the system.
• Take prospective members on tours.
• Sign up new members calculating rates and monthly payment amounts.
• Assist the Club Manager in counting out the drawer as needed.
• Facilitate updates to member accounts.
• Respond to member questions and concerns professionally and escalate as needed.
• Maintain the club’s neatness and cleanliness.
• Complete daily duties within the first hour of shift.
• Assist with priority cleaning and routine checks.
• Perform special cleaning projects as needed.
• Other duties based on club needs.

Skills

Customer service

Communication skills

Teamwork

Punctuality

Basic computer skills

Education

High School diploma/GED

Job description

Planet Fitness in Woodland, CA is hiring a Member Services Representative to deliver superior customer service at the front desk. You will greet members and guests, answer questions, check in members, and help prospective members with tours and sign-ups, while maintaining a clean, welcoming club environment.

The role requires a positive attitude, reliability, and the ability to work well both independently and as part of a team in a fitness-focused setting.