Member Experience Specialist

Planet Fitness; Redding (CA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Wellness resources

Job summary

Planet Fitness in Redding, CA is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, guests, and prospective members.

You will greet and assist at the front desk, handle phone inquiries, sign up new members, and conduct tours. You’ll update accounts, address questions, escalate issues, and help keep the club clean and welcoming.

Qualifications

• Prior customer service experience preferred.
• Basic computer skills required.
• Passion for fitness and health.
• Upbeat, positive attitude and reliability.
• Punctual and professional demeanor.
• Excellent listening and problem-solving abilities.
• Polite and professional communication with members and coworkers.
• Must be 18 years or older.

Responsibilities

• Greet members, prospective members and guests with exceptional service.
• Handle front desk activities including phone calls and member check-ins.
• Assist with new member sign-ups and member tours.
• Update member accounts as needed and respond to questions promptly.
• Escalate concerns to Assistant Manager or Manager when necessary.
• Maintain club cleanliness and neatness throughout shift.

Skills

Customer service

Basic computer proficiency

Fitness passion

Positive attitude

Education

High School diploma or GED

Job description

Planet Fitness in Redding, CA is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, guests, and prospective members.

You will greet and assist at the front desk, handle phone inquiries, sign up new members, and conduct tours. You’ll update accounts, address questions, escalate issues, and help keep the club clean and welcoming.