Member Experience Specialist

Planet Fitness - Baseline Fitness; West Des Moines (IA); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Free gym membership

Dollars for Scholars

Employee appreciation program

Health, dental & vision insurance

Short-term disability insurance

Critical illness insurance

Pet insurance

HSA

Advancement opportunities

Job summary

Planet Fitness - Baseline Fitness in West Des Moines is seeking an energetic team member to deliver exceptional customer service and support new member sign-ups at the front desk. You will greet guests, answer questions, give tours, and help with account updates.

You will assist with check-ins, cancellations, amenity usage, and member services inquiries while maintaining a clean, welcoming club environment and escalating issues when needed.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet and meet potential members to provide a positive experience.
• Answer phone calls politely and assist with questions or concerns.
• Take information calls and tours for prospective members.
• Assist in member sign-ups, check-ins, cancellations and BCM amenity usage.
• Forward complex issues to Club Manager/Team Lead as needed.
• Help maintain the neatness and cleanliness of the club.

Skills

Customer service

Active listening

Problem solving

Diplomacy

Communication

Job description

Planet Fitness - Baseline Fitness in West Des Moines is seeking an energetic team member to deliver exceptional customer service and support new member sign-ups at the front desk. You will greet guests, answer questions, give tours, and help with account updates.

You will assist with check-ins, cancellations, amenity usage, and member services inquiries while maintaining a clean, welcoming club environment and escalating issues when needed.