Member Experience & Sales Concierge

Planet Fitness - Baseline Fitness; Des Moines (IA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership

Health, Dental and Vision Insurance

Short Term Disability Insurance

Pet Insurance

Advancement Opportunities

Job summary

Planet Fitness - Baseline Fitness in Des Moines, IA, is seeking a dedicated individual for Customer Service roles. You will be responsible for new member sales and creating a positive experience for all members, prospective members, and guests.

This position includes greeting potential members, handling front desk tasks, and facilitating member services. The ideal candidate possesses strong customer service skills and is committed to maintaining a welcoming environment.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Answer phone calls politely to assist with questions.
• Assist in member check-ins, sign-ups, cancellations, and account updates.
• Facilitate member services issues and questions.
• Help maintain the neatness/cleanliness of the club.

Skills

Customer Service

Listening

Problem Solving

Diplomacy

Communication

Job description

Planet Fitness - Baseline Fitness in Des Moines, IA, is seeking a dedicated individual for Customer Service roles. You will be responsible for new member sales and creating a positive experience for all members, prospective members, and guests.

This position includes greeting potential members, handling front desk tasks, and facilitating member services. The ideal candidate possesses strong customer service skills and is committed to maintaining a welcoming environment.