Member Experience Specialist — Membership Sales

Planet Fitness - Baseline Fitness; Dubuque (IA); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership

Health, Dental and Vision Insurance

Short Term Disability Insurance

Job summary

Planet Fitness - Baseline Fitness in Dubuque is looking for a dedicated Customer Service team member. You will be responsible for new member sales and ensuring a positive experience for members and guests.

Your duties will include greeting potential members, handling front desk tasks, and assisting with member services. The role requires strong customer service skills, basic computer proficiency, and the ability to communicate effectively.

Qualifications

• Strong customer service skills.
• Basic computer proficiency.
• Honesty and good work ethic.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Answer phone calls to assist with questions or concerns.
• Assist in member check-ins, sign-ups, cancellations, and updates.

Skills

Customer Service

Listening

Problem Solving

Diplomacy

Communication

Job description

Planet Fitness - Baseline Fitness in Dubuque is looking for a dedicated Customer Service team member. You will be responsible for new member sales and ensuring a positive experience for members and guests.

Your duties will include greeting potential members, handling front desk tasks, and assisting with member services. The role requires strong customer service skills, basic computer proficiency, and the ability to communicate effectively.