Member Experience Specialist — Free Membership & Growth

ComForCare Home Care (Raleigh, NC); Urbandale (IA); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Volunteer Life Insurance

HSA

Advancement Opportunities

Free Membership for self and one guest

Job summary

Planet Fitness - PF Baseline Fitness located in Urbandale, IA seeks a Customer Service Representative to create a welcoming member experience and support new member sign-ups. You will greet guests, answer questions, and guide tours, ensuring a friendly, high‑quality experience.

The role supports front desk operations, processes member check-ins, and helps resolve inquiries while maintaining a clean, welcoming club environment and delivering excellent service to all guests.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet and assist potential members at the front desk to deliver a positive experience.
• Handle front desk tasks and answer calls to address questions or concerns.
• Assist in member check-ins, sign-ups, and updating member information.

Skills

Customer service

Communication

Basic computer skills

Job description

Planet Fitness - PF Baseline Fitness located in Urbandale, IA seeks a Customer Service Representative to create a welcoming member experience and support new member sign-ups. You will greet guests, answer questions, and guide tours, ensuring a friendly, high‑quality experience.

The role supports front desk operations, processes member check-ins, and helps resolve inquiries while maintaining a clean, welcoming club environment and delivering excellent service to all guests.