Member Experience & New Member Sales Specialist

Planet Fitness - Baseline Fitness; Urbandale (IA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Dollars for Scholars

Employee Appreciation Program

Free Membership for self and oneFamily

Health, Dental and Vision Insurance

Short Term Disability

Critical Illness Insurance

Pet Insurance

HSA

Job summary

Planet Fitness - Baseline Fitness in Urbandale, IA is seeking a friendly Member Service Associate to deliver a superior customer experience and assist new and prospective members.

You will greet guests, answer questions, conduct tours, process sign-ups and handle front desk tasks while promoting a positive club environment and supporting team members. The role emphasizes teamwork, reliability, and strong communication in a fast-paced fitness club.

Qualifications

• Customer service experience preferred.
• Strong listening and problem-solving skills.
• Ability to communicate with customers and coworkers professionally.
• Basic computer proficiency at a receptionist level.

Responsibilities

• Greet and meet potential members, providing a great customer experience.
• Answer front desk phone calls politely and assist with questions or concerns.
• Take info calls and tours.
• Assist in member check-ins, sign-ups, cancellations, amenity usage, and updating member accounts.
• Help maintain the neatness/cleanliness of the club.
• Support club manager or Team Lead as needed.

Skills

Customer service

Active listening

Problem solving

Clear communication

Teamwork

Job description

Planet Fitness - Baseline Fitness in Urbandale, IA is seeking a friendly Member Service Associate to deliver a superior customer experience and assist new and prospective members.

You will greet guests, answer questions, conduct tours, process sign-ups and handle front desk tasks while promoting a positive club environment and supporting team members. The role emphasizes teamwork, reliability, and strong communication in a fast-paced fitness club.