Member Experience & Front Desk Specialist

Planet Fitness - Baseline Fitness; Burlington (IA); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for family/friend

Team Member Support

Health Insurance

Dental Insurance

Vision Insurance

Critical Illness Insurance

Short Term Disability

Accident Insurance

Voluntary Life Insurance

Pet Insurance

Health Savings Account

Job summary

Planet Fitness - Baseline Fitness in Burlington, IA is seeking a Front Desk Member Services Associate. You will be responsible for new member sales and creating a positive member experience by providing superior customer service to members, prospective members, and guests.

You will greet potential members, answer questions, assist with tours, help with sign-ups and cancellations, support member services issues, and maintain a clean club environment.

Qualifications

• Customer service skills to exceed member expectations.
• Active listening and empathy to resolve issues.
• Strong communication with coworkers and guests.
• Ability to work in a team and maintain professionalism.

Responsibilities

• Greet and meet potential members with a welcoming attitude.
• Answer phone calls and assist questions.
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating accounts.
• Facilitate member services issues and escalate as needed.
• Maintain the neatness and cleanliness of the club.
• Support front desk tasks and tours.

Skills

Customer service

Listening

Problem solving

Diplomacy

Communication

Job description

Planet Fitness - Baseline Fitness in Burlington, IA is seeking a Front Desk Member Services Associate. You will be responsible for new member sales and creating a positive member experience by providing superior customer service to members, prospective members, and guests.

You will greet potential members, answer questions, assist with tours, help with sign-ups and cancellations, support member services issues, and maintain a clean club environment.