Member Experience & Front Desk Specialist

Planet Fitness; West Des Moines (IA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health(Dental & Vision) Insurance

Free Membership for self & 1 family

Advancement Opportunities

Employee Appreciation Program

Dollars for Scholars

Team Member Support Team

HSA

Pet Insurance

Critical Illness Insurance

Short Term Disability

Accident Insurance

Voluntary Life Insurance

Job summary

Planet Fitness in West Des Moines, IA seeks a Customer Service Representative to drive new member sales and create a positive member experience through superior service. The role supports members, prospective members, and guests with friendly, helpful interaction.

The position emphasizes front desk tasks, member sign-ups and account maintenance, and collaboration with club leadership to resolve issues while keeping the facility welcoming and well-maintained.

Qualifications

• Strong customer service skills are required.
• Active listening and empathy are essential.
• Problem solving and diplomacy are important for guest interactions.

Responsibilities

• Greet prospective members and provide an outstanding customer experience.
• Handle front desk tasks.
• Answer phone calls politely to assist questions or concerns.
• Schedule information calls and tours.
• Assist with member check-ins, sign-ups, cancellations, and account updates.
• Route member service issues to the Club Manager or supervisor as needed.
• Maintain the club's cleanliness and organization.

Skills

Customer service

Listening

Problem solving

Diplomacy

Communication

Honesty

Work ethic

Basic computer skills

Job description

Planet Fitness in West Des Moines, IA seeks a Customer Service Representative to drive new member sales and create a positive member experience through superior service. The role supports members, prospective members, and guests with friendly, helpful interaction.

The position emphasizes front desk tasks, member sign-ups and account maintenance, and collaboration with club leadership to resolve issues while keeping the facility welcoming and well-maintained.