Member Experience Specialist (Front Desk)

Planet Fitness, Inc.; Waco (TX); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

MyFlexPay

Free Black Card

EAP Counseling

Paid Time Off

Paid Parental Leave

Health Insurance

Job summary

Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 90+ clubs and growing, is hiring for a front desk role. Employees begin at the front desk with career paths that can lead to GM, Regional Manager, and Regional Director positions as the company expands.

Team Players deliver exceptional customer service and maintain cleanliness across clubs. The role includes member check-ins, tours, account updates, and professional issue resolution.

Qualifications

• Exceptional customer service skills; able to interact in a positive and professional way with members and co‑workers, exceeding the member’s expectations.
• People with positive mental attitudes excel here!
• Customer service background preferred.
• Punctuality and reliability is a must.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Responsibilities

• Check members into the system.
• Take prospective members on tours then assist them with the new account sign-up process
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Detailed cleaning in all areas of the facility.

Skills

Customer service

Positive attitude

Punctuality

Diplomacy

Communication

Education

High School diploma/GED

Job description

Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 90+ clubs and growing, is hiring for a front desk role. Employees begin at the front desk with career paths that can lead to GM, Regional Manager, and Regional Director positions as the company expands.

Team Players deliver exceptional customer service and maintain cleanliness across clubs. The role includes member check-ins, tours, account updates, and professional issue resolution.