Member Experience Specialist

Planet Fitness - Excel Fitness; Waco (TX); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Flexible pay options

Free Black Card Membership

Employee Assistance Program

Paid Time Off

Health Insurance Benefits

Job summary

Excel Fitness is seeking enthusiastic Team Players to join our Planet Fitness family in Waco, TX. As a front desk associate, you'll provide exceptional customer service and maintain a welcoming gym atmosphere.

There are ample opportunities for advancement, making this a remarkable place to build your career. You will engage with members and ensure cleanliness while also adhering to our stringent safety protocols.

Qualifications

• Exceptional customer service skills; able to interact in a positive and professional way.
• Customer service background preferred.
• Must be 18 years of age or older.

Responsibilities

• Provide an exceptional customer service experience.
• Check members into the system.
• Take prospective members on tours and assist with the new account sign-up process.
• Facilitate needed updates to members' accounts.
• Respond to member questions and concerns in a timely manner.
• Detailed cleaning in all areas of the facility.

Skills

Customer service skills

Positive attitude

Reliability

Education

High School diploma/GED

Job description

Excel Fitness is seeking enthusiastic Team Players to join our Planet Fitness family in Waco, TX. As a front desk associate, you'll provide exceptional customer service and maintain a welcoming gym atmosphere.

There are ample opportunities for advancement, making this a remarkable place to build your career. You will engage with members and ensure cleanliness while also adhering to our stringent safety protocols.