Member Experience Specialist

Excel Fitness; Fort Worth (TX); On-site; USD 17,000 - 21,000; Part time

Job summary

Excel Fitness in Fort Worth, TX is seeking a part-time Team Member to join our club operations. You will help maintain a clean, welcoming environment, assist members at the desk, and support promotions and training as needed.

You will be on your feet, use the Planet Fitness app, handle POS transactions, stock supplies, and ensure safety and policy compliance while delivering high-quality customer service.

Qualifications

• Must be at least 16 years of age.
• CPR and AED certification required, if not already.
• Comfortable standing for long periods.
• Excellent communication with customers.
• Team-oriented, motivated and well-organized.
• Proficient with Microsoft Office and computers.
• Familiar with Excel’s mission, values, vision and culture, and Planet Fitness brand requirements.

Responsibilities

• Perform to your best abilities during your assigned work shift.
• Monitor and maintain club cleanliness and atmosphere.
• Stay proficient in Planet Fitness mobile app use, content, and updates.
• Ensure that all proper training has been completed to operate safely and efficiently.
• Conduct regular audits to ensure the club is presentable and holding up to Excel standard.
• Perform club walkarounds and complete assigned cleaning or associated tasks along with re-inspecting said tasks.
• Utilize point of sale for members to purchase drinks and merchandise items.
• Ensure members adhere to the company’s policies and guidelines and address any infractions.
• Provide a safe and secure environment for all members.
• Communicate with members and create a high level of customer service.
• Stocking retail and janitorial items for the following shift.
• Understand and adhere to company standards and help resolve any day-to-day customer issues.
• Audit club inventory and communicate with GM, AM, and Shift Lead on recommendations of inventory orders.
• Staying up to date on all required certifications and training courses.
• Participating in team meetings.
• Communicating with, promoting, touring, and assisting prospects and potential members.
• Assisting the General Manager and Assistant Manager with club membership promotions, training, and implementation of any operational strategies.
• Ensuring the club complies with all state and federal laws and insurance requirements.
• Operating and assisting applicable members with the use of equipment, HydroMassage, Total Body Enhancement, and other amenities while making sure all applicable processes and procedures are adhered to.
• Assist GM and represent our company at community events and other outreach activities.

Skills

Customer service

Teamwork

Communication

Organization

Critical thinking

Microsoft Office

Computer skills

Tools

Microsoft Excel

Job description

Excel Fitness in Fort Worth, TX is seeking a part-time Team Member to join our club operations. You will help maintain a clean, welcoming environment, assist members at the desk, and support promotions and training as needed.

You will be on your feet, use the Planet Fitness app, handle POS transactions, stock supplies, and ensure safety and policy compliance while delivering high-quality customer service.