Member Experience Specialist

Planet Fitness; Fort Worth (TX); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Free Black Card Membership

Paid Time Off

Paid Parental Leave

Health Insurance Benefits

Employee Assistance Program (EAP)

Job summary

Excel Fitness, a Planet Fitness franchise group based in Austin, TX, with 130+ clubs, is growing and opening new clubs in key markets. Fort Worth area opportunities focus on delivering a top-tier member experience and supporting club operations.

As a Front Desk Team Player, you will check in members, tour prospective members, assist with sign-ups, and uphold our clean, safe environment. This entry-level, full-time role offers growth, paid time off, and health benefits.

Qualifications

• High School diploma or GED required.
• Must be 18 years of age or older.
• Continual standing and walking during shift.
• Customer service background preferred.

Responsibilities

• Provide an exceptional customer service experience.
• Check members into the system.
• Take prospective members on tours and assist with sign-up processes.
• Facilitate updates to members’ accounts.
• Respond to questions and concerns promptly and professionally and escalate as needed.
• Maintain a clean, welcoming facility.

Skills

Customer service

Communication

Teamwork

Punctuality

Education

High School diploma or GED

Job description

Excel Fitness, a Planet Fitness franchise group based in Austin, TX, with 130+ clubs, is growing and opening new clubs in key markets. Fort Worth area opportunities focus on delivering a top-tier member experience and supporting club operations.

As a Front Desk Team Player, you will check in members, tour prospective members, assist with sign-ups, and uphold our clean, safe environment. This entry-level, full-time role offers growth, paid time off, and health benefits.