Member Experience Specialist

Sam's Club; Vero Beach (FL); On-site; USD 23,419 - 34,440; Full time

Benefits offered by this job

Health benefits

401(k) and stock purchase plan

Paid time off and various leaves

Employee discounts

Job summary

Sam's Club in Vero Beach, FL is seeking a front-end associate to support members at the checkout, assist with purchases, returns, and exchanges, and promote club services. You’ll help members use self‑service tech and maintain a safe, organized front end.

The role emphasizes friendly service, adherence to policies, and teamwork to ensure a smooth shopping experience for all members in a fast-paced environment.

Qualifications

• Retail experience including front-end equipment operation such as cash registers.
• Ability to assist with payments, returns, and exchanges per policy.
• Strong customer service and problem-solving skills.

Responsibilities

• Provides member service and resolves member issues.
• Maintains the checkout area and processes member purchases.
• Assists with returns, refunds, and exchanges per company policy.
• Promotes Sam’s Club products and services and guides self-service technology usage.
• Ensures a safe, clean, and welcoming shopping environment.

Skills

Retail experience

Cash register operation

Mobile apps usage

Job description

Sam's Club in Vero Beach, FL is seeking a front-end associate to support members at the checkout, assist with purchases, returns, and exchanges, and promote club services. You’ll help members use self‑service tech and maintain a safe, organized front end.

The role emphasizes friendly service, adherence to policies, and teamwork to ensure a smooth shopping experience for all members in a fast-paced environment.