Member Experience Specialist

Sam's Club; Naples (FL); On-site; USD 54,443,000 - 77,366,000; Full time

Benefits offered by this job

Medical, Vision, Dental

401(k) and stock purchase

Paid time off

Disability and life insurance

Employee discounts

Job summary

Sam's Club in Naples, FL is hiring for a front-line associate focused on member service and checkout operations. The role covers processing purchases, handling returns, and guiding customers on self-service technology, with emphasis on maintaining a safe, welcoming shopping environment.

You will assist with locating merchandise, promoting products, and supporting the team to ensure smooth transactions and a positive member experience in a busy club setting.

Qualifications

• Customer service and checkout experience required.
• Ability to assist with payments, returns, refunds, and exchanges according to policies.
• Knowledge of self-service technology and mobile retail apps.
• Retail experience including operating front end equipment and cash registers.

Responsibilities

• Provides member service and resolves member issues.
• Maintains checkout area and processes purchases.
• Promotes Sam's Club products and services.
• Ensures safety and proper procedures for the store area.
• Assists members with locating merchandise and transporting items.
• Gives guidance on self-checkout and technology tools.

Skills

Retail experience

Front end equipment

Mobile retail apps

Job description

Sam's Club in Naples, FL is hiring for a front-line associate focused on member service and checkout operations. The role covers processing purchases, handling returns, and guiding customers on self-service technology, with emphasis on maintaining a safe, welcoming shopping environment.

You will assist with locating merchandise, promoting products, and supporting the team to ensure smooth transactions and a positive member experience in a busy club setting.