Member Experience Specialist

Sam's East, Inc.; Clarksburg (WV); On-site; USD 23,000 - 34,000; Part time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Education benefit (Live Better U)

Job summary

Sam's Club is seeking a front-end member associate to provide friendly service, assist with purchases, and guide guests through self-checkout options in a busy club setting. You will help with payments, returns, and exchanges while maintaining a welcoming, safe shopping environment.

Responsibilities include operating checkout lanes, resolving member questions, stocking and organizing merchandise, and promoting club services. Join a team focused on customer care and efficient service delivery.

Qualifications

• Retail experience including operating front end equipment.
• Experience with mobile retail applications.
• Ability to deliver friendly member service.

Responsibilities

• Provides member service and assists with purchases.
• Maintains the checkout area and processes member purchases.
• Resolves member issues and concerns in a timely manner.
• Promotes Sam's Club products and services to members.
• Guides members on self-service technology and procedures.
• Assists with payments, returns, refunds, and exchanges per policy.
• Keeps safety and security standards and conducts safety sweeps.

Skills

Retail experience

Mobile apps usage

Job description

Sam's Club is seeking a front-end member associate to provide friendly service, assist with purchases, and guide guests through self-checkout options in a busy club setting. You will help with payments, returns, and exchanges while maintaining a welcoming, safe shopping environment.

Responsibilities include operating checkout lanes, resolving member questions, stocking and organizing merchandise, and promoting club services. Join a team focused on customer care and efficient service delivery.