Member Experience Specialist

Sam's Club; Jacksonville (FL); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off

Life insurance

Job summary

Sam's Club in Jacksonville, FL is seeking a Front End Service Associate to assist members, operate checkout areas, and process purchases. You will help with payments, returns, refunds, and exchanges while upholding safety and store procedures.

Responsibilities include resolving member concerns, promoting Sam's Club services, and supporting technology-enabled self-service tools with a focus on accuracy and efficiency.

Qualifications

• Retail experience including front-end equipment operation (cash register).
• Comfortable using mobile retail applications and devices.
• Customer service-focused with ability to handle member inquiries.

Responsibilities

• Provides member service and assists with purchases at checkout.
• Maintains checkout and front-end areas for efficiency and cleanliness.
• Resolves member issues, processes payments, returns, refunds, and exchanges per policy.
• Supports training and rollout of new processes and tools.

Skills

Cash handling

Mobile apps experience

Customer service

Tools

POS systems

Job description

Sam's Club in Jacksonville, FL is seeking a Front End Service Associate to assist members, operate checkout areas, and process purchases. You will help with payments, returns, refunds, and exchanges while upholding safety and store procedures.

Responsibilities include resolving member concerns, promoting Sam's Club services, and supporting technology-enabled self-service tools with a focus on accuracy and efficiency.