Member Experience Specialist – Fitness Front Desk

Energy Fitness; Miller Place (NY); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Opportunity for advancement

Paid time off

Training & development

Job summary

A leading fitness center in New York is seeking a Customer Service Representative to provide exceptional service to members. Responsibilities include scheduling coaching sessions, ensuring member check-ins, and assisting with membership inquiries. Ideal candidates will have strong communication and organizational skills, a passion for health and fitness, and experience in the fitness industry. The role offers both full and part-time positions with flexible morning, evening, and weekend hours.

Qualifications

• Strong verbal and written communication skills are essential.
• Must have excellent interpersonal and critical thinking skills.
• Organizational skills and a passion for health and fitness are required.

Responsibilities

• Assist members with scheduling coaching sessions and classes.
• Monitor member check-ins and status of memberships.
• Provide information about the club and assist with membership sales.
• Act as a liaison between members and management.
• Maintain cleanliness and order of the front desk area.
• Execute Opening and Closing Procedures for the club.

Skills

Strong verbal and written communication

Interpersonal skills

Critical thinking

Multi-tasking skills

Organizational skills

Passion for health and fitness

Knowledge in the Fitness industry

Job description

A leading fitness center in New York is seeking a Customer Service Representative to provide exceptional service to members. Responsibilities include scheduling coaching sessions, ensuring member check-ins, and assisting with membership inquiries. Ideal candidates will have strong communication and organizational skills, a passion for health and fitness, and experience in the fitness industry. The role offers both full and part-time positions with flexible morning, evening, and weekend hours.