Member Experience Specialist

Fitness Ventures (Crunch Fitness); Topeka (KS); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Gym Membership

Opportunity for advancement

Training & development

Employee discounts

Job summary

Fitness Ventures LLC in Topeka, KS is seeking a Member Services Representative to be the first point of contact for members and guests, delivering exceptional service and maintaining a welcoming club atmosphere.

As face of the club, MSR handles front desk tasks, member communications, and retail/service inquiries. The role requires strong communication, multitasking, and a professional, friendly demeanor to support member satisfaction and retention.

Qualifications

• High school diploma or GED required.
• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greet members and guests in a friendly, professional manner.
• Check in members accurately and communicate events and announcements.
• Handle payments and process club services per procedures.
• Support front desk operations and promote club services.
• Maintain club cleanliness and professional presentation.

Skills

Customer service experience

Communication skills

Interpersonal skills

Multitasking

Education

High school diploma or GED

Tools

Club management software

Job description

Fitness Ventures LLC in Topeka, KS is seeking a Member Services Representative to be the first point of contact for members and guests, delivering exceptional service and maintaining a welcoming club atmosphere.

As face of the club, MSR handles front desk tasks, member communications, and retail/service inquiries. The role requires strong communication, multitasking, and a professional, friendly demeanor to support member satisfaction and retention.