Member Experience Specialist – Front Desk & Retail

Fitness Ventures (Crunch Fitness); Columbus (GA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Gym Membership

Advancement opportunities

Training & development

Employee discounts

Job summary

Fitness Ventures LLC is seeking a Member Services Representative to be the friendly face of the club, greeting members and guests and delivering outstanding service. The role supports front desk operations, member inquiries, and promotions, while ensuring accurate check-ins and payments for amenities.

The ideal candidate shows strong communication, multitasking ability, and a professional demeanor in a fast-paced environment.

Qualifications

• High school diploma or equivalent (GED) required.
• Minimum age of 18 years.
• Previous customer service, hospitality, retail, or front desk experience preferred.
• Strong interpersonal, communication, and problem-solving skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Demonstrated commitment to providing exceptional customer service.
• Experience working with children preferred.
• Ability to maintain a professional appearance and demeanor at all times.

Responsibilities

• Greet members and guests in a friendly, professional, and welcoming manner.
• Check in members and guests accurately and efficiently per company policies.
• Communicate club events, promotions, and important announcements to members and guests.
• Maintain a positive atmosphere that enhances the member experience.
• Address inquiries, concerns, and requests promptly or escalate to management.
• Answer incoming phone calls courteously and professionally.
• Process payments for club amenities and services.
• Schedule member services such as tanning and hydro-massage.
• Promote and sell retail products and services.
• Maintain clean, organized front desk and work area.

Skills

Customer service

Communication

Multitasking

Hospitality

Professional demeanor

Education

High school diploma or GED

Job description

Fitness Ventures LLC is seeking a Member Services Representative to be the friendly face of the club, greeting members and guests and delivering outstanding service. The role supports front desk operations, member inquiries, and promotions, while ensuring accurate check-ins and payments for amenities.

The ideal candidate shows strong communication, multitasking ability, and a professional demeanor in a fast-paced environment.