Member Experience Specialist

Fitness Ventures (Crunch Fitness); Gainesville (FL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Gym Membership

Opportunity for advancement

Training & development

Employee discounts

Job summary

Fitness Ventures LLC is seeking a friendly, professional Member Services Representative to be the first and last contact for members and guests. You will deliver exceptional service, manage front desk tasks, and support member needs to promote satisfaction and retention.

You will handle check-ins, payments, and communications about club events, while maintaining a welcoming atmosphere and a well-organized, clean front desk area.

Qualifications

• High school diploma or GED required.
• Minimum age of 18 years.
• Previous customer service, hospitality, retail, or front desk experience preferred.
• Strong interpersonal, communication, and problem-solving skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Demonstrated commitment to providing exceptional customer service.

Responsibilities

• Greet all members and guests in a friendly, professional, and welcoming manner.
• Check in members and guests accurately and efficiently.
• Communicate club events, promotions, and important announcements to members and guests.
• Process payments for club amenities and services.
• Schedule member services and maintain knowledge of programs and hours.
• Promote and sell retail products and club services.
• Maintain a clean, organized front desk and work area.
• Collaborate with team members to support a positive workplace culture.

Skills

Customer service

Interpersonal skills

Communication skills

Multitasking

Professional appearance

Education

High school diploma or GED

Job description

Fitness Ventures LLC is seeking a friendly, professional Member Services Representative to be the first and last contact for members and guests. You will deliver exceptional service, manage front desk tasks, and support member needs to promote satisfaction and retention.

You will handle check-ins, payments, and communications about club events, while maintaining a welcoming atmosphere and a well-organized, clean front desk area.