Member Experience Specialist

Sam's Club; Sioux Falls (SD); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health benefits including medical, eye

Job summary

Sam's Club in Sioux Falls, SD is seeking a Customer Service / Front End Associate to support members at the checkout area and assist with purchases. You will resolve member issues, guide self-service technology, and help with returns, exchanges, and safety procedures.

The role emphasizes maintaining a safe shopping environment, assisting with merchandise, and delivering excellent member service while following company policies. The position offers competitive pay and benefits.

Qualifications

• Retail experience including operating front end equipment such as a cash register.
• Experience with mobile retail applications.

Responsibilities

• Provides member service and maintains the checkout area.
• Resolves member issues and concerns and assists with payments, returns, refunds, and exchanges.
• Promotes Sam's Club products and services and guides self-service technology for members.
• Maintains safety and security, conducts safety sweeps, and reports unsafe situations.
• Maintains paperwork, logs, and documentation; supports training of associates.
• Delivers new programs rollout training and assists with process improvements.

Skills

Front-end experience

Mobile retail apps

Job description

Sam's Club in Sioux Falls, SD is seeking a Customer Service / Front End Associate to support members at the checkout area and assist with purchases. You will resolve member issues, guide self-service technology, and help with returns, exchanges, and safety procedures.

The role emphasizes maintaining a safe shopping environment, assisting with merchandise, and delivering excellent member service while following company policies. The position offers competitive pay and benefits.