Member Experience Specialist - Front End & Services

Sam's Club; Saint Cloud (MN); On-site; USD 23,419 - 34,440; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off (PTO)

Employee discounts

Job summary

Sam’s Club in Saint Cloud, MN is seeking a front-line associate to assist members at the checkout and help with purchases and returns. You will process transactions, advise on products, and promote store services while maintaining a safe shopping environment.

The role emphasizes member engagement, assistance with self-service tools, and adherence to policies for payments and exchanges. Prior retail experience is preferred, with a focus on customer satisfaction and teamwork.

Qualifications

• Retail experience including operating front end equipment (cash register).
• Experience with mobile retail applications.

Responsibilities

• Provides member service and greets members at the store entrance.
• Maintains checkout area and processes member purchases.
• Resolves member issues and concerns and promotes Sam’s Club products.
• Assists with payments, returns, refunds, and exchanges per policy.
• Offers guidance on self-service technology and safe shopping practices.
• Maintains safety and security by following company procedures.

Skills

Retail experience

Front end equipment

Mobile retail apps

Job description

Sam’s Club in Saint Cloud, MN is seeking a front-line associate to assist members at the checkout and help with purchases and returns. You will process transactions, advise on products, and promote store services while maintaining a safe shopping environment.

The role emphasizes member engagement, assistance with self-service tools, and adherence to policies for payments and exchanges. Prior retail experience is preferred, with a focus on customer satisfaction and teamwork.