Member Experience Specialist

Sam's Club; Waterloo (IA); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

PTO & leave

Live Better U education

Employee discounts

Job summary

Sam's Club in Waterloo, IA is seeking a front-end associate to assist members, operate checkout areas, and support sales and services. You will handle purchases, returns, and exchanges while following company policies and safety rules.

The role includes assisting with training, using self-service tools, and promoting Sam's Club products. A strong focus on member satisfaction and teamwork will be essential in a fast-paced retail environment.

Qualifications

• Minimum qualifications include retail experience with front end equipment and familiarity with mobile retail apps.

Responsibilities

• Provide member service and resolve issues at the front end.
• Maintain checkout area and process member purchases.
• Assist with payments, returns, refunds, and exchanges per policies.
• Train new associates on processes and tools; rollout new programs.
• Ensure safety and security practices are followed.

Skills

Retail experience

Front end equipment usage

Mobile retail applications

Job description

Sam's Club in Waterloo, IA is seeking a front-end associate to assist members, operate checkout areas, and support sales and services. You will handle purchases, returns, and exchanges while following company policies and safety rules.

The role includes assisting with training, using self-service tools, and promoting Sam's Club products. A strong focus on member satisfaction and teamwork will be essential in a fast-paced retail environment.